Position Overview

The
Infrastructure IT Manager

is a strategic, part-time leadership role responsible for bridging the gap between technical execution and business value. Operating within a hybrid infrastructure environment, the Manager will oversee integral IT operations, optimize team productivity, and implement proactive technical solutions to broader business challenges.

This position requires a balance of hands-on technical oversight and strong personnel management, ensuring strict adherence to performance metrics, system availability, and team professional development.

Position Details
- Job Title:

Infrastructure IT Manager
- Employment Type:

Part-Time
- Location:

Remote (Must be based in India or Mexico)
- Work Schedule:

Monday – Friday, 7:00 AM – 4:00 PM PST
*(Strict requirement)*
- Reports To:

CIO / CAO

Key Responsibilities
1. KPI Metrics & Performance Tracking
- Establish, monitor, and take full accountability for all departmental KPIs.
- Manage support teams to ensure strict compliance with established SLAs,



including a mandatory 24-hour resolution window.
- Maintain and exceed a target customer satisfaction (CSAT) score of 90%.

2. Team Productivity & ROI Optimization
- Supervise internal desktop support and contact center solutions personnel to maximize operational efficiency.
- Track, analyze, and optimize team output to ensure a clear return on investment (ROI) regarding resource allocation and departmental spend.
- Monitor cloud and infrastructure costs, identifying areas for financial optimization and efficiency.

3. Personnel Development & Leadership
- Actively mentor and develop technical team members, building clear growth pathways and elevating overall team capabilities.
- Conduct performance evaluations and foster a culture of continuous learning and accountability.

4. Proactive Solutioning & Business Value Add
- Anticipate operational bottlenecks and business issues, designing and executing proactive technical solutions before they im

📌 IT Infrastructure specialist (México)
🏢 411 LOCALS
📍 México