Role: Help Desk Support Specialist

Requirements & Job Offer
- Education:
Bachelor’s Degree in Information Technologies or related engineering.
- Languages:
Fluent Conversational English (speaking, reading, writing)" Level: B2, C1, C2, Fluent
- Modality:
Home Office 100 %
- Location: México
- Workday: Monday - Friday
- Monthly Gross Salary: $ 20,000 MXN (On base to experience)
- Hiring: 100 % Payroll
- Contract: Project - Log Term (at least 1 year)
- Benefits: IMSS, 12 Vacation Days per Year, 15 Days of Christmas Bonus, 25 % Vacation Bonus, Life Insurance.
- Plus Benefits: Online Technical Trainings and Access to Academies & Certifications.
- Job Stability & Professional Development

Key Qualifications & Experience
- 2+ year in a technical support/help desk or call center environment preferred.
- Hands-on experience with computer troubleshooting, Windows OS, MS Office 365, and remote support tools.
- Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira Service Management) is a plus.




- Solid understanding of Windows-based environments and common business applications.
- Serve as a primary point of contact for technical support via phone, email, chat, or in-person.
- Troubleshoot and resolve issues related to hardware, software, networking, phones, remote access (e.g., Citrix), and Microsoft 365 applications.
- Accurately log, track, and manage all support requests in the ticketing system, ensuring timely follow-up and resolution.
- Assist users with system procedures and application functionality, including company websites, internal tools, and agency interface systems.
- Escalate complex issues to appropriate internal teams or external vendors when necessary, while maintaining ownership of the user experience.
- Maintain and update user documentation, technical articles, and internal knowledge bases.
- Recommend process improvements and contribute to SOP (Standard Operating Procedure) documentation.
- Stay up to date on new technologies, internal syste

📌 Help Desk (México)
🏢 The Adecco Group
📍 México