Guadalajara, Jalisco

Job Summary

Handle escalated incidents / alerts / situations by Level 1 • Handle & respond to the EDR & MDR alerts • Join major incidents & security incidents to assist client incident handler • Assist in SOC related project tasks • Review & recommend fine tuning of use cases • Generate weekly, monthly, quarterly & annual reports • Contribute to the knowledge base • High school diploma, GED, and relevant work experience is required; • Bachelor’s Degree in Information Technology, Computer Science, Cybersecurity or other related field preferred • 3 years cybersecurity monitoring experience required Proven analytical, problem solving, and research skills • Understanding of network concepts, protocols, services, and operating systems • Experience with SIEM, email security, IPS, web security, application whitelisting, EDR, SOAR, and anomaly detection tools requires • Willingness to work a versátil schedule, such as shift work (including rotating shifts), days, nights,



and weekends and holidays as necessary • 100% on site • Advance verbal and written communication skills in the English language Ability to work in an open and collaborative environment

Key Responsibilities

Handle escalated incidents / alerts / situations by Level 1 • Handle & respond to the EDR & MDR alerts • Join major incidents & security incidents to assist client incident handler • Assist in SOC related project tasks • Review & recommend fine tuning of use cases • Generate weekly, monthly, quarterly & annual reports • Contribute to the knowledge base • High school diploma, GED, and relevant work experience is required; • Bachelor’s Degree in Information Technology, Computer Science, Cybersecurity or other related field preferred • 3 years cybersecurity monitoring experience required Proven analytical, problem solving, and research skills • Understanding of network concepts, protocols, services, and operating systems • Experience with SIEM, email security, IPS, web security, appl

📌 Senior Administrator (Guadalajara)
🏢 HCLTech
📍 Guadalajara