Job Description

About the position

The SME Time & Scheduling role supports payroll readiness and operational stability by combining Time & Scheduling (Work Force Management) process knowledge with technical reporting, data validation, ticket governance, and continuous improvement. The role is expected to help prevent payroll-impacting issues through accurate validations, clear stakeholder follow-up, ServiceNow ticket visibility, SOP documentation, and scalable reporting across Dayforce WFM, Indeavor, Workday, ServiceNow, Snowflake / DeWeb outputs, and Payroll reporting needs .

Responsibilities
- Support pre-payroll and pay-run day activities, including time file readiness, timesheet review, missing punches, exceptions, unauthorized records, approvals, retro activity, and payroll handoff requirements.
- Execute and improve recurring T&S; validations and reports, including Time File Submission, Total Hours Report , Unauthorized Records , Rate Validation, Job Step Progression / Wage Progression, schedule readiness, labor account / work assignment reviews,



LOA / leave / termination checks, Accruals and Balances report (PTO), and KPI/KBI dashboards.
- Monitor and manage ServiceNow tickets within T&S; scope, including intake review, documentation, first investigation, SLA follow-up, aging control, escalation, and closure evidence.
- Perform cross-system data validations across Dayforce WFM, Indeavor, Workday, ServiceNow, Snowflake / DeWeb, Kronos legacy references, and Payroll outputs to identify discrepancies before payroll impact.
- Partner with HR plant teams, Payroll, PBS, BU stakeholders, Technology / Digital teams, and ServiceNow support to resolve issues, clarify ownership, and maintain visibility of risks and actions.
- Create and maintain SOPs, job aids, process calendars, report definitions, evidence logs, KT materials, and tracker governance to support BAU readiness and audit discipline.
- Identify repetitive manual work, reporting gaps, recurring errors, and

📌 PBS, Time (Ciudad de México)
🏢 Kraft Heinz
📍 Ciudad de México