About Ingredion
Join Ingredion, where innovation impacts lives worldwide Without even realizing it, you have experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are just starting your career or bringing years of experience, there is a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

Location:
Guadalajara

Workplace type
: Remote

Ingredion is looking for a detail-oriented and customer-focused
International Customer Support Specialist
to join our team. In this role, you will help ensure a seamless order-to-delivery experience for our international customers by supporting order management, export execution, documentation, and customer communication while collaborating with cross-functional teams across the business.

As an




International Customer Support Specialist
, you will provide day-to-day support for international customer orders and export activities, ensuring accurate order processing, compliant documentation, and timely shipment execution.

This role partners closely with Logistics, Quality, Sales, Program Management, and Order Coordination teams to deliver excellent customer service and support general business operations.

What Will You Do
- Process international customer orders accurately using SAP and Salesforce.
- Support customers with inquiries related to order status, shipment updates, delivery timing, and documentation.
- Resolve routine order discrepancies, delivery concerns, and basic customer complaints.
- Prepare export documentation, including commercial invoices, packing lists, and bill of lading instructions.
- Coordinate routine international shipments with freight forwarders, brokers, and logistics providers.
- Track s

📌 International Customer Support Specialist (Guadalajara)
🏢 Ingredion
📍 Guadalajara