Have you ever used the self-checkout in a Target, Walmart of Home Depot? Played the slots at a MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI). We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software. Headquartered in Malvern, PA, CPI is supported by: >2,000 global associates, 7 manufacturing sites, 12 corporate offices and a national field service organization. If you are interested in making a integral impact, we are looking for a full-time Service Contract Specialist.

Primary Function
- Fully support sales region/branch territory on all service contract opportunities.
- Single point of contact to ensure a personalized support model




- Learn new technology and be a part of process improvement opportunities
- Work closely with team members to create a dynamic service experience
- Become fully cross trained in all service contract support functions
- Make outgoing customers calls and handle internal customer requests via Salesforce.com and e-mail

Responsibilities And Duties
- Make a high volume of service contract calls to customers for service agreement conversion (T&M; to Service Agreement, Upgrading Service agreements)
- Accountable for interpretation and processing accuracy while entering data into ERP System.
- Accountable for maintaining standards of quality and productivity for all transactions.
- Research and assist Branch personnel and Key Account Managers with service contract requests.
- Review of Service agreements to ensure correct zones, volumes and PMs are represented.
- Fully support sales teams/branches-single point of contact for se

📌 Credit Analyst (Zona Metropolitana de Querétaro)
🏢 CPI Service
📍 Zona Metropolitana de Querétaro