Pure is a general dating app committed to bringing honesty and fun into the dating world. We believe that dating is more than just swiping – it’s a delightful journey where everyone can discover something special, regardless of their preferences.

We are seeking a
Customer Support Agent
to join our team and contribute to the continued growth of the Pure app.

What will you do?
- Deal with
user complaints
in
system chats
, identify the root causes and promptly find solutions to correct them;
- Answer
user letters
in the customer
service system
, help users with their tech or other issues, provide customers comprehensive information about the company’s services and products;
- Analyse
users' queries
, check the information from users in different systems (admin-panel, analytical system, Google console, users logs system, payment merchant system)



and make a decision about posting the problem in corporate chat to resolve it with developers/product managers;
- Resolving financial
chargeback disputes
;
- 2 days on / 2 days off
13PM – 1AM CST

Who are we looking for?
- You enjoy resolving issues and helping others
- You have a high level of
English
and
French
will be a
big plus
- Experience working in Customer Support

What we offer?
- Remote work
- A competitive salary that matches your level of experience
- An opportunity to work on a product in the growth stage
- Yearly education budget
- A multinational and diverse workplace

At Pure, we are anything but boring. Join us on a mission to make dating more exciting for everyone

📌 Customer Support Agent (México)
🏢 Pure App
📍 México