Agile Delivery Leader (ADL) – Infrastructure & Operations

Location: Remote from Mexico

Job Type: Contract 12 months (extendable)

Position Overview

We are seeking an experienced Agile Delivery Leader (ADL) to lead delivery across an Infrastructure & Operations (I&O;) environment. This role requires a strong delivery leader who can create alignment across technical teams, proactively manage risks and dependencies, and drive predictable outcomes while maintaining a healthy, self-managing team.

The ideal candidate will have expert-level Scaled Agile / SAFe experience , excellent communication skills, and the ability to integrate seamlessly into an established organization. This individual will play a key role in backlog preparation, PI Planning, SAI planning, delivery execution, risk management, dependency management, and stakeholder communication .

This is a critical role where the ability to quickly establish credibility, build relationships, and deliver results is essential.

Key Responsibilities

Agile Delivery & Scaled Agile Leadership

- Lead Agile delivery across complex Infrastructure & Operations initiatives.
- Apply SAFe, Scrum, Kanban, Lean, and other Agile practices pragmatically based on the team's operational environment.
- Facilitate and support backlog preparation, refinement, prioritization, Sprint planning, PI Planning, and SAI planning .
- Partner with Product Owners, Scrum Masters, engineering teams, architects, infrastructure teams, security, and other stakeholders to establish clear delivery objectives.
- Help shape roadmaps and sequence work to achieve measurable business and technology outcomes.
- Ensure Sprint and Program Increment plans reflect operational realities, including maintenance windows, compliance requirements, security activities, and KTLO work.
- Drive accountability for commitments while empowering teams to make decisions and manage their own work.

Leadership & Team Enablement
- Build and coach high-performing, self-managing Agile teams .
- Establish an environment of accountability, transparency, and psychological safety.
- Identify and address team dysfunctions such as handoff issues, silos, unclear ownership, bottlenecks, and communication gaps.
- Coach teams to identify problems independently and develop sustainable solutions.
- Balance team autonomy with clear expectations and accountability for delivery outcomes.
- Foster strong collaboration across technical and business teams.

Risk & Dependency Management
- Proactively identify delivery risks before they impact milestones or business outcomes.
- Maintain a living risk and dependency management process , ensuring risks are actively tracked, owned, mitigated, and escalated.




- Identify and manage dependencies across infrastructure, security, application, architecture, operations, vendors, and other teams.
- Establish clear ownership and accountability for cross-team dependencies.
- Escalate issues appropriately and early, providing leadership with clear options and recommended actions.
- Translate technical risks and dependencies into understandable business impact.

Delivery & Flow Efficiency
- Use Agile and Lean metrics to improve delivery predictability and team performance.
- Monitor metrics such as WIP, cycle time, throughput, lead time, predictability, and delivery reliability .
- Identify bottlenecks and eliminate unnecessary handoffs and process waste.
- Improve flow and reduce delivery lead times through data-driven continuous improvement.
- Balance KTLO (Keep the Lights On) activities with project and strategic delivery commitments.
- Identify trends that may impact delivery and proactively adjust plans.

Stakeholder & Business Alignment
- Serve as a trusted delivery partner to technical leadership, Team Leaders, Product Owners, and business stakeholders.
- Provide clear, concise, proactive, outcome-oriented communication .
- Establish realistic expectations around scope, timelines, risks, dependencies, and delivery commitments.
- Manage competing priorities and urgent requests without compromising strategic objectives.
- Ensure delivery priorities remain connected to business outcomes rather than simply ticket completion .
- Communicate escalations with clarity, context, impact, and recommended actions.

Required Qualifications
- Proven experience as an Agile Delivery Leader, Agile Program Lead, Senior Scrum Master, Release Train Engineer, or similar delivery leadership role .
- Strong experience working in Infrastructure & Operations (I&O;) or other technically complex environments.
- Expert-level knowledge of Scaled Agile / SAFe .
- Hands-on experience with backlog preparation, refinement, PI Planning, SAI planning, Sprint planning, and Agile delivery ceremonies .
- Demonstrated ability to manage complex risks, issues, dependencies, and cross-functional delivery .
- Strong understanding of Scrum, Kanban, Lean, and Agile delivery principles .
- Experience using flow metrics , including WIP, cycle time, throughput, lead time, and predictability.




- Demonstrated experience balancing KTLO and project/strategic work .
- Excellent written and verbal communication skills.
- Ability to communicate effectively with both technical teams and senior stakeholders.
- Strong facilitation, coaching, conflict-resolution, and influencing skills.
- Demonstrated ability to quickly integrate into an existing team and establish strong working relationships.

Preferred Qualifications
- SAFe certification such as SAFe Agilist, SAFe Scrum Master, Release Train Engineer, or equivalent .
- Experience working with infrastructure, cloud, security, networking, platform engineering, or enterprise technology organizations.
- Experience coordinating delivery across internal teams and external vendors.
- Experience supporting enterprise transformation or large-scale Agile initiatives.
- Experience with Agile delivery tools such as Jira, Azure DevOps, Rally, or similar platforms .

What Success Looks Like The successful candidate will:
- Quickly establish credibility and integrate effectively with the team.
- Create clear visibility into backlogs, risks, dependencies, and delivery commitments .
- Help teams become more autonomous while maintaining strong accountability.
- Improve delivery predictability and flow.
- Proactively identify and resolve risks before they become critical issues.
- Successfully coordinate dependencies across infrastructure, security, vendors, and other technical teams.
- Ensure PI/SAI plans are realistic, actionable, and aligned to business outcomes.
- Provide leadership with concise, reliable information about delivery status, risks, and decisions required.
- Demonstrate measurable improvements in lead time, throughput, reliability, and delivery predictability .

Idóneo Candidate Profile We are looking for someone who goes beyond Agile ceremony facilitation . The ideal ADL is a true delivery leader who understands technology, operations, people, and business priorities.

You should be able to demonstrate specific examples of:

- Taking ownership of a delivery risk before it became an issue.
- Managing complex cross-team or vendor dependencies.
- Turning an underperforming team into a more self-managing organization.
- Using metrics to improve delivery flow.
- Balancing operational/KTLO demands with strategic initiatives.
- Challenging unrealistic expectations while maintaining strong stakeholder relationships.
- Translating technical challenges into clear business impacts.
- Successfully preparing and executing Scaled Agile / PI/SAI planning .

Strong communication, executive presence, collaboration, and the ability to integrate effortlessly with the existing team are critical to success in this position.

📌 Agile Delivery Lead (México)
🏢 Aptonet
📍 México