Overview
170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.
Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.
The SOC Analyst, assigned to one of Pinkerton's largest integral clients, will be responsible for operational and administrative support functions. This role takes calls from internal and external stakeholders and determines the necessary service logistics, communicates and manages associated workflows, schedules Agents, tracks and reports assignment/project outcomes, and assists with the overall successful delivery and execution of security-related services.
Responsibilities




Represent Pinkerton’s core values of integrity, vigilance, and excellence.
Coordinate services and provide operational and administrative support needs.
Answer calls as necessary to assist with the dispatch, scheduling, and reporting of requested services.
Manage the associated workflows and assign Agents to specific assignments, as needed.
Communicate assignment expectations to all parties involved.
Ensure deadlines are met for scheduling, dispatching, and audits of related records.
Track and report outcomes of schedules.
Send schedules to requesting individuals/teams.
Receive and document schedule information as directed.
Monitor schedule outcomes in real-time.
Detect and prevent schedule deviations through direct contact via phone or other system with Agents
Reconcile schedule and time records, including real-time changes and entries.
Track, collect, and report additional metrics as assigned.
Prepare weekly, bi-monthly, a

📌 SOC Analyst (México)
🏢 Pinkerton
📍 México