Bilingual Travel & Lifestyle Phone Agent – Premium Travel Services

Mexico City (Hybrid)
(Bilingual English–Spanish)
Location: Hybrid – Mexico City (CDMX)
Employment Type: Full-Time
Total Compensation: Up to $34,290 MXN per month
Training: Paid onboarding and training provided
Start Date: To Be Confirmed

Position Overview
We are seeking a highly motivated Bilingual Travel & Lifestyle Phone Agent to support a premium international travel services operation serving U.S.-based customers. This role is designed for professionals who are passionate about travel, hospitality, and delivering exceptional customer experiences in a fast-paced integral environment.
The position focuses on providing world-class service to premium clients while assisting with domestic and international travel arrangements, personalized itinerary planning, and customer support.

This is a hybrid position based in Mexico City.

Key Responsibilities
Deliver high-quality customer service in a high-volume inbound travel call environment




Create and service domestic and international travel bookings including flights, hotels, and car rentals
Design personalized travel experiences tailored to customer preferences
Communicate travel offerings, benefits, and exclusive services
Maintain a customer-first approach in every interaction
Navigate multiple systems while ensuring accuracy and compliance
Meet and exceed service and performance goals
Support clients with travel-related inquiries and issue resolution

Required Qualifications
Bilingual proficiency in English and Spanish (required)
Experience in travel, tourism, hospitality, or premium customer service
Strong communication and active listening skills
Ability to multitask across multiple systems and platforms
High attention to detail and customer satisfaction
Results-driven mindset and strong problem-solving skills
Availability to work rotating shifts, including nights and weekends
Reliable work setup suitable for hybrid operations

Preferred Qualificati

📌 Bilingual Travel (Ciudad de México)
🏢 New Comienzos
📍 Ciudad de México