Long Description
Principal Accountabilities
In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to: Under limited supervision:

Provide specialized pre-post technical assistance and support for MPS and assist sales and marketing departments
Collaborate with sales department to develop and generate demand for new business by executing diverse strategies that contribute to reaching quota
Support sales department with visits and presentations to end users
Perform pre-installation demonstrations of equipment when required
Support other countries in the region when required
Support the service and support department in pre and post sales if applicable
Participate in internal and external training of applicable products
Serve as technical lead in addressing channel and end-users’ technical issues, including those related to compatibility and integration
Design and demonstrate proof-of-concept solutions based on established requirements
Respond to customers,



distributors, wholesalers, or subsidiaries regarding medium to high level queries
Conduct installation courses, fault diagnosis, and first-level assistance
Report irregularities found in the operation of products that are not stated in technical notes or in respective manuals followed by the disassembly, calibration, and test of products
Conduct team demonstrations, installations, and review of equipment

Main Requirements

5+ years of experience in pre-sales, solution consulting, or technical support within the Managed Print Services (MPS) industry.
Strong negotiation skills and customer orientation.

Experience leading customer Proofs of Concept (PoCs) to validate solution performance and business value.

Intermediate English (Preferred)
Completion of an undergraduate program

Travel
National Travel - Up to 50%

📌 Pre-Sales Specialist MPS (Ciudad de México)
🏢 Epson America
📍 Ciudad de México