Seeking Experienced L3 Production Support Engineers for Exciting Remote Projects in Guadalajara and Mexico City

Key Responsibilities:
- Provide L3 production support and resolve complex production issues through detailed analysis.
- Troubleshoot incidents, implement code fixes, and perform rigorous testing.- Perform Root Cause Analysis (RCA) and implement corrective actions.- Develop new functionalities that support evolving business requirements.
- Automate provisioning and access management processes.
- Participate in requirements gathering, design discussions, and implementation alongside cross-functional teams.
- Contribute to continuous improvement and continuous delivery initiatives.

Technical Skills Required:
With 3+ years of experience as an L3 Production Support Engineer, you should be proficient in the following technologies:
- Strong hands-on experience with Core Java
- Experience working on Java technology stack projects
- Strong knowledge of SQL
- Experience with Splunk for debugging and log analysis




- Experience using Git
- Hands-on experience with ServiceNow and workflow processes
- Experience with AWS (preferred)
- Experience performing L3 Production Support
- Ability to successfully complete a CoderPad coding assessment

Qualifications:
- Bachelor's degree or higher.
- 6-9 years of overall software development experience.
- Fluent in English (Advanced - C1/C2).
- Strong communication, leadership, teamwork, empathy, and commitment.
- Understanding of Agile methodologies is a plus.
- AWS Certification is an advantage.

Location & Schedule:
- Remote position.- Monday to Friday, 09:00 - 18:00.
- Advanced English skills are mandatory.Benefits:
- Attractive Salary + Premium Benefits
- Performance bonuses, grocery coupons, and savings are found.
- Aguinaldo, premium vacations, and vacations paid
- SGMM Medical insurance, family, and Life insurance.

📌 Production Support Engineers (Guadalajara)
🏢 Xideral
📍 Guadalajara