A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la ocasión de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.

Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

Proficient in a range of operational processes through prior job-related experiences and training.

Completes assignments and guides the work of peers and other team members.

May work cross-functionally, in different areas when necessary.
- Proposes improvements to processes and methods.
- Works within established procedures and practices.

Functional Knowledge
- Has developed skillset in a range of processes,



procedures, and systems
- Acts as a technical expert in an area.

Business Expertise
- Understanding of how teams integrate and work best together to support the achievement of company goals

Impact
- Impacts own team and other teams whose work activities are closely
- Impacts the end-user for a more efficient and pleasant experience.

Leadership
- Serves as a team head and may allocate work.

Problem Solving
- Ability to problem-solve, allowing for evaluation of issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills
- Exchanges ideas and information effectively.

Warm and patient demeaner, showing empathy and understanding to the end user.

Responsibility Statements
- Provides customers with information that is specialized and communicated in warm empathetic manner.
- Assesses calls to provide service immediately, be transferred, or requir

📌 Customer Care Agent (Hermosillo)
🏢 Conduent De Mexico S. A. De C. V.
📍 Hermosillo