INTRO:
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries.
- Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE:
This role will ensure high system availability, regulatory compliance, and seamless user experience, while driving continuous improvement and supporting general operations.

Key Responsibilities
- Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as required)
- Troubleshoot and resolve incidents, service requests, and problem tickets within SLA timelines
- Support core Veeva modules such as Veeva Vault Quality (QMS, Deviations, CAPA, Change Control), Veeva Vault RIM, Veeva Clinical
- Configure and enhance Workflows, forms,



and business rules, Object configurations and metadata, Reports and dashboards
- Support integrations with ERP systems (SAP), MES / Manufacturing systems, LIMS (LabVantage, etc.), External regulatory systems

YOUR PROFILE:
- Bachelor’s degree in computer science, Engineering, or related field
- 5-10 years of hands-on experience with Veeva Vault (Quality / Clinical / RIM)
- Strong understanding of Cloud-based SaaS platforms & Configuration (workflows, objects, lifecycles)
- Experience with API integrations(REST/SOAP)
- Data migration and validation
- Reporting tools
- Advanced English Communication

WHAT YOU´LL LOVE:
- Work on meaningful projects that use technology to solve real-world challenges.
- Exposure to top global companies working with Capgemini (145 of the Fortune 500 companies).
- Access continuous learning through internal academies, certifications, and mentorship.

ABOUT CAPGE

📌 Veeva Applicaton Support Engineer (Aguascalientes)
🏢 Capgemini Sogeti
📍 Aguascalientes