Schedule: Full Time

Job Type: On-site

Salary Type: Salaried

Req #: 3108

About the Role
- Provide daily tracking of shipments from pickup to final delivery.
- Coordinate with clients, carriers, CSR, Capacity, and warehouses.
- Request and follow up on cross-border documentation.
- Coordinate transfers, warehouse arrivals, and equipment dispatch.
- Update references, events, and statuses in the TMS.
- Send status reports and dashboards to clients.
- Control and resolve delegated items, unbilled revenue, AP/AR, and financial matters.
- Request new setups or updates for client and carrier rates.
- Review performance metrics, including High/Low NR, TOP 60, and weekly highlights.
- Lead implementations, new projects, and prepare the handoff to AF once operations stabilize.
- Create or update SOPs, IOPs, and flowcharts.
- Train and mentor the supporting Intern.

Basic Qualifications
- Previous experience in logistics or transportation operations.
- Experience in shipment tracking and direct communication with clients and carriers.




- Proficiency with TMS systems and updating references or operational events.
- Proficiency with Google Workspace tools, especially Google Sheets, Gmail, Google Drive, and Google Meet.
- Strong organizational skills, attention to detail, and ability to prioritize multiple tasks.
- Highly proactive mindset, strong sense of urgency, and ability to anticipate issues.
- Problem-solving skills and dedication to following up until full resolution.
- Ability to work comfortably with systems and adapt to new processes.

Preferred Qualifications
- Knowledge of cross-border logistics, documentation, and import/export processes.
- Experience with operational dashboards, reporting, and performance analysis.
- Basic understanding of billing, AP/AR, unbilled revenue, and delegation processes.
- Experience creating SOPs, IOPs, and flowcharts.
- Leadership, teamwork, and employee training skills.
- Analytical thinking and ability to resolve issues under pres

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