Position Summary:
As a Customer Support Agent at Research Solutions, you will take part in our customer care activities by providing detailed product information, resolving complex inquiries, and ensuring a seamless experience for our clients through proactive problem-solving.

This is a full-time remote position based in Mexico, reporting directly to the Customer Support Manager.
- POSITION QUALIFICATIONS:
- University Degree in Science (Biotechnology, Chemistry, Biology, Health Sciences) or wide experience in Customer Service in English (including phone calls)
- Fluent in English both written and spoken (Customer Service Agents will participate in meetings with our international staff as well as take calls from customers in the US and Europe)
- Experience with Zendesk preferred
- Able to work independently and in remote teams
- Work schedule: Monday through Friday, 11:00 PM - 7:00 AM CST, with 3 adaptable hours on Saturdays.
- About Research Solutions

📌 Customer Support Agent (México)
🏢 Research Solutions
📍 México