People Care AI Experience Architect

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:
The AI Experience Architect, People Care AI designs the end-to-end experience architecture required to make People Care AI simple, scalable, and outcome-driven. This role is not a people-management or team-leadership role. It is an individual-contributor role focused on translating employee and manager needs, HR process complexity, knowledge readiness, and AI capabilities into practical experience designs, interaction patterns, service journeys, and solution requirements.

The role acts as the bridge between People Care operations, process experts, knowledge owners, technology partners, and AI program teams. It helps ensure the AI experience starts with the outcome the employee or manager is trying to achieve, rather than simply automating today’s process complexity. The role brings together service design, process architecture, AI readiness, knowledge management,



and digital transformation capabilities to shape AI-enabled experiences that are easy to use, reliable, globally scalable, and appropriate for the level of risk, judgment, and sensitivity involved.

This position is critical to helping People Care avoid building fragmented or inefficient workflows into the AI Agent. By using use-case volume, employee pain points, portal behavior, standardization potential, risk, transaction simplicity, and knowledge readiness data, the AI Experience Architect defines which experiences are ready for AI enablement, which require simplification first, and which should remain human-led because they involve judgment, sensitivity, or trust.

The Role

Design the architecture for People Care AI experiences across priority employee and manager journeys. This role maps current-state complexity, identifies simplification opportunities, defines future-state AI-enabled journeys, and creates the experience requirements needed fo

📌 People Care Ai Experience Architect (San Pedro Tlaquepaque)
🏢 Hewlett Packard Enterprise
📍 San Pedro Tlaquepaque