The Company GWM is a world-renowned SUV and pickup manufacturer. SUV, passenger car and pickup. For more info visit our website GWM Group (gwm-general.Lead the Technical Support, Warranty, and Technical Training functions to ensure efficient resolution of technical issues, proper warranty administration, and continuous development of dealer technical capabilities. Drive dealer service quality , improve first-time repair rates, and ensure consistent application of OEM technical standards while acting as the primary liaison between the dealer network and GWM Headquarters.

Balancing warranty cost control while maintaining high customer satisfaction and repair quality.
Coordinating effective communication and technical issue resolution between dealers, local operations, and GWM Headquarters.

Lead the Technical Support, Warranty, and Technical Training teams to achieve departmental objectives and ensure operational excellence.
Oversee warranty claim management, ensuring accuracy, compliance, cost control, and timely resolution.
Monitor warranty trends, identify recurring failures,



and coordinate corrective actions with Product, Quality, and HQ Engineering teams.
Supervise the escalation and resolution of complex technical cases reported by the dealer network.
Act as the primary technical liaison between GWM Headquarters and the local dealer network for technical issues, field actions, recalls, and engineering investigations.
Develop the annual technical training strategy for dealer technicians, service advisors, and technical managers.
Ensure dealer technical personnel maintain required certifications and competencies, particularly for Hybrid and Electric Vehicles (HEV/EV).
Promote and monitor the implementation of the "Fix It Right the First Time" strategy across the dealer network to improve repair quality and customer satisfaction.
Support new model launches by ensuring dealer technical readiness, tools, equipment, documentation, and training.
Bachelor’s degree (MAND

📌 After Sales Technical (Ciudad de México)
🏢 GWM Mexico
📍 Ciudad de México