Mission

Every consumer on earth purchases in one of three places: online, big-box retail, or mom-and-pop shops. Yet the largest commercial channel—traditional trade—remains fragmented, offline, and opaque.

Native is building the first intelligence-grade system to digitize this economy. By turning every analog store into a dynamic data graph, Native transforms fragmented offline activity into actionable intelligence, giving commercial leaders the precision to see what others cannot.

Join us at the ground floor of a platform built to decode the analog economy.

The Role

Native is hiring a Director, Marketplace Ops to lead the supply side of our integral on-demand marketplace.

You will own the marketplace mechanics that determine whether we have enough supply, in the right locations, accepting the right work, completing it on time, and producing customer-ready data at the right unit economics.

Our marketplace operates similarly to rideshare or food delivery, with contributors using the Native app to complete data collection work across Latin America, Africa, and other emerging markets.

This is not a traditional field operations role . We are looking for someone who has operated a scaled online/offline marketplace and understands supply acquisition and engagement, marketplace liquidity, dispatch and routing, incentives, pricing, A/B testing, and optimization at scale.

The role is both operational and product-facing . You will operate the marketplace today while helping define the systems Native needs tomorrow, partnering closely with Product and Engineering to improve dispatch, routing, contributor workflows, payments, claims, exceptions, and marketplace visibility.

Core Responsibilities

- Build and operate the end-to-end dispatch model, from demand forecasting and supply checks through assignment, acceptance, completion, validation, and payment.
- Own marketplace health across supply, coverage, acceptance, completion, reliability,



retention, productivity, and unit economics.
- Design and optimize incentives, pricing, geographic premiums, activation programs, and other mechanisms that influence contributor behavior.
- Partner with Product & Engineering to translate operational challenges into product requirements, workflows, dashboards, and marketplace tooling.
- Build repeatable execution playbooks across public, managed, and supplier-led networks.
- Identify marketplace risks, intervene when coverage is off-track, activate backup supply, and manage exceptions.
- Improve the contributor experience across work discovery, acceptance, collection, submission, incentives, payments, and claims.
- Establish a marketplace operating system that is legible, steerable, and scalable .

Requirements

- Established Online/Offline Marketplace Experience is non-negotiable. You should have experience operating or scaling a marketplace where independent gig workers accept and complete paid work through a mobile platform.

We are looking for:

- Deep understanding of supply-demand marketplace mechanics across geographies and time windows.
- Experience with dispatch, assignment, routing, batching, sequencing, or dynamic allocation.
- Strong understanding of gig-worker behavior and incentive design.
- Ownership of metrics such as supply availability, acceptance, completion, fulfillment, productivity, retention, reliability, incentive efficiency, and cost per completed unit.
- Strong analytical operating muscle—you diagnose problems with data, not anecdotes.




- Experience partnering with Product and Engineering to build marketplace workflows and tooling.
- Ability to operate and build simultaneously in an ambiguous, fast-moving environment.
- Strong communication and leadership across Operations, Product, Engineering, Finance, Marketing, and regional teams.

Preferred

Experience in

- High-scale consumer marketplaces such as rideshare or food delivery
- Multi-city or multi-country marketplace operations
- Latin America, Africa, Southeast Asia, or other emerging markets
- Dispatch, routing, supply-demand balancing, pricing, surge, incentives, or worker activation
- Mobile app products serving distributed workforces
- Marketplace control rooms, operating cadences, and performance dashboards
- SQL, BI, or marketplace analytics
- Field data collection, retail audits, CPG, market measurement, or market research

Talent Values High Leverage: Consistently achieve the productive capacity of 5–10 people through talent, grit, and force of will.

High Agency: Own outcomes regardless of circumstance and act decisively to shape the environment.

Curiosity With Discipline: Seek evidence, measure relentlessly, and experiment without falling into analysis paralysis.

Intellectual Honesty: Be confident enough to act and humble enough to keep learning.

About Native

Native is a focused spinout backed by Vista, a $100B fund backing leaders in AI and advanced technologies. Our mission is to build the first intelligence-grade system for the world’s largest and least-understood channel of trade—reverse-engineering analog markets into a digital graph that delivers precision, clarity, and control at enterprise scale.

Locations: Cape Town · Mexico City · Bogotá

If you've built and operated marketplaces at scale and want to help digitize the world's largest offline market, we'd love to hear from you.

📌 Director, Marketplace Operations (Ciudad de México)
🏢 Native
📍 Ciudad de México