KEMET de México, with over a century of experience, is a integral leader in the design and manufacturing of multilayer ceramic capacitors that power tomorrow’s technologies. We are recognized for our unwavering commitment to quality, reliability, and advanced solutions that meet the rigorous demands of a wide range of industries. We offer solutions based on advanced materials science and cutting-edge manufacturing, ensuring maximum performance and sustainability. As part of the YAGEO Group Company, KEMET leverages shared expertise and resources to drive innovation in the electronics industry.

As a Customer Support Representative, you will manage customer orders from quote to delivery, resolve issues, and provide key insights to drive account success. You'll be the friendly and reliable face of YAGEO to our customers, playing a critical role in ensuring satisfaction and operational excellence. We are seeking a detail-oriented, customer-focused professional to support our Customer Support Team and deliver exceptional service to our valued clients. This is a full-time,



on-site position located at our offices in Monterrey, NL.

Requirements
Bachelor’s degree in business administration, Supply Chain Management, Information Systems, or a related field.
Proven experience 5+ years as a Business Analyst or Functional Consultant
Expertise in Oracle Procurement modules.

Requisitos
Bachelor's degree as LAE, LNI, IGE, IIA, IMA, or related.
2-3 years customer service experience.

Responsibilities
Support Sales with overall sales strategy by partnering with the Sales Team on existing and new accounts .
Responsible for all aspects of customer order management including quoting, entering, forecasting, expediting, and modifying customer orders .
Process and analyze customer forecast data weekly including review of historical trends, demand drivers, and forecast results .
Manage inventory targets (including safety stock levels) .
Share any interaction and involvement with customers th

📌 Customer Support Representative (Monterrey)
🏢 Kemet Electronics
📍 Monterrey