The Global Strategy, Operations & Performance (GSOP) organization serves as a
Center of Excellence within Global Merchant & Network Services (GMNS), focused
on strengthening operational rigor, governance, risk management, and business
operations across integral markets.

The Manager, GSOP Business Operations will play a critical role in driving
operational excellence across GSOP by leading cross-functional initiatives that
strengthen governance, improve business processes, and enhance operational risk
management. Based in Mexico with global scope, this role combines program
management, process improvement, and business operations to ensure enterprise
priorities are executed consistently while improving operational effectiveness.





Operating within the first line of defense, this individual will partner closely
with business leaders, Control Management, Compliance, and enterprise
stakeholders to coordinate operational risk programs, facilitate governance
activities, and deliver sustainable process and control improvements.

This role offers meaningful visibility across the organization and the
opportunity to materially improve operational execution, governance, and control
effectiveness while supporting better outcomes for the business and our
customers.

📌 Manager- Business Operations (Ciudad de México)
🏢 American Express
📍 Ciudad de México