Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Integral supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
19,000 trained professionals
300+ locations worldwide
Fortune 500
Globally unified systems
Job Description
Scope of Position:
100% Invoicing Quality: Ensure that all invoices are issued accurately from the first time, eliminating rework and preventing billing discrepancies. Maintain a strong attention to detail to guarantee that all charges, rates, and customer requirements are correctly applied on every transaction.
Billing Files in Compliance with OPS & SOP: Prepare and manage billing files strictly in accordance with established Operational Process Standards (OPS) and Service Operational Procedures (SOP), ensuring consistency, compliance, and audit readiness at all times.
Customer Service Excellence:



Deliver high-quality customer service to both internal stakeholders (operations, accounting, and other departments) and external customers, addressing inquiries, resolving discrepancies, and maintaining professional communication.
Systems Knowledge: Demonstrate a strong understanding and effective use of billing management systems and transportation management systems (TMS), ensuring accurate data input, reporting, and process efficiency.
Major Duties and Responsibilities:
Internal Reviews and Monitoring
Ensure accurate and timely invoicing, maintaining a minimum compliance rate of 95% while adhering to company deadlines and standards.
Avoid generating invoices older than 30 days to ensure timely revenue recognition and cash flow.
Prevent issuing credit notes older than 60 days, minimizing financial exposure and maintaining accounting accuracy.
Avoid processing invoice cancellations older than 60 days, ensuring proper bi

📌 Guadalajara | Customs Brokerage Billing Agent
🏢 Expeditors
📍 Guadalajara