Job description:

Key Responsibilities
● Manufacturing Quality Oversight: Actively monitor and support mass production of our server and rack systems at partner manufacturing facilities ensuring strict adherence to our quality standards.
● Incident Triage and Resolution: Promptly investigate and triage product quality incidents reported from our data centers by identifying root cause and driving effective corrective/preventive actions (RCCA).
● Cross-Functional Collaboration: Partner closely with the Hardware Quality Engineering team to proactively identify and mitigate production and shipment risks to ensure a seamless supply chain.
● Change Management: Organize and oversee the implementation of hardware and firmware changes at our manufacturing sites to ensure smooth transitions and minimal disruption.
● Documentation and Reporting: Track and document all active changes, open quality issues and lessons learned to foster continuous improvement and knowledge sharing.
Minimum Qualifications
● Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field.




● Proven experience in supplier/customer management.
● Demonstrated experience in creating supplier/customer quality reports.
● Strong analytical, problem-solving and creative thinking skills with experience utilizing associated quality tools. ● Fluency in both English and Spanish is required.
● Ability to travel to manufacturing facilities as required.
Work Measurements
● Issue Response and Resolution: Adherence to the following Service Level Agreements (SLAs) for responding to and driving the closure of factory and data center quality issues:
1. P0 (Critical): Response and initiation of investigation within 4 hours.
2. P1 (High): Response and initiation of investigation within 1 business day.
3. P2 (Medium): Response and initiation of investigation within 3 business days.
4. P3 (Low): Response and initiation of investigation within 5 business days.
● Risk Identification and Escalation: Pro

📌 Product Quality Engineer (Ciudad Juárez)
🏢 HCLTech
📍 Ciudad Juárez