Get to know The Pokémon Company International
The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world.
Learn more online at corporate.pokemon.com and pokemon.com.
Note: Please include an English version of your resume with your application
Get to know the role
Job Title: Senior IT Support Specialist (Bilingual - Spanish/English)
Job Summary: This role provides support to end users for computer, application, system, device, access and hardware issues.
FLSA Classification (US Only): Non-exempt
People Manager: No
What you’ll do
Prepares help desk incident reports and assist in hardware and software evaluation.
Identifies, researches and resolves the most complex technical problems.
Responds to telephone, email and online requests for technical support.
Documents,



tracks, and monitors the problem using applicable systems and tools.
Coordinates with other teams or specialists to resolve an issue.
What you’ll bring
Four (4) to six plus (6+) years of related experience.
Experience working in IT Operations including knowledge of common, tools, methods, and techniques.
Languages: Excellent verbal and written communication skills in both English and Latin American Spanish, at near-native level.
Basic knowledge of TCP/IP, ISP, routers and network protocols.
Experience in current Internet network hardware and software technologies.
Proficiency in Microsoft Office Suite.
LI-PS #LI-Hybrid
How you’ll be successful
Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
Challenging the Expected: Approaches challenges w

📌 Senior IT Support Specialist (Ciudad de México)
🏢 The Pokémon Company International
📍 Ciudad de México