Position Summary:
Provides second level support for AutoZone Store Technical Support concerning
store system issues. Handles problems of a sensitive nature or that require
extensive research to resolve. Provides phone resolution, hardware replacement
and dispatch of on-site technician if necessary.

Job Responsibilities- Other duties may be assigned:
• Provides phone resolution, troubleshoot, configures, and verify operation
status of devices, and store specific system.
• Handles problems of sensitive nature or requiring extensive research to
resolve.
• Follows documented escalation procedures when needed and thoroughly
document all activities in tickets.
• Provide superior service through fast and prompt interaction with other
groups of support.

Skills and Requirements:
• Level of formal education: A high school diploma or equivalent (G.E.D.),
may include specialized or vocational courses.
• Area of study: Information Technologies / Computer Science
• Years of experience: One to two years.
• Type of experience: Experience as Customer Contact Specialist / Technical




Support / Customer service
• Special certifications or technical skills: Fluent in English and Spanish
• Other/preferred: LINUX, MS Office, MySQL. Portuguese is Desirable.

AutoZone de México is the leading retailer and distributor of automotive parts
and accessories in the Americas. In Mexico, there are more than 800 stores; two
distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas
(CAT) is located in Monterrey, México,; one Business and Technology Store
Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners
nationwide.

Our customer-first mindset and commitment to Going the Extra Mile define who we
are, for both our customers and AutoZoners. Working at AutoZone means being part
of a team that values dedication, teamwork and growth. Whether you're helping
customers or building your career, we provide tools and support to help you
succeed and drive your future.

A

📌 OPERATIONS TECHNICIAN (México)
🏢 AutoZone
📍 México