Schedule: Full Time
Job Type: On-site
Salary Type: Salaried
Req #: 3189
About the Role
The Customer Service Specialist II at Uber Freight will play a central role in the operational execution of ground transportation management services. This position is critical to directly supporting the launch of a new strategic operation and ensuring the account's operational continuity. The selected candidate will be responsible for the end-to-end tracking of the shipment lifecycle, carrier coordination, and proactive resolution of in-transit contingencies, ensuring high compliance standards and smooth communication with the industrial client.
What the Candidate Will Do
Order Planning: Receive, structure, and coordinate the processing of transport orders, ensuring efficient equipment allocation and compliance with delivery windows.
Shipment Tender: Coordinate unit dispatch (FTL/LTL) with partner carriers in alignment with business rules and operational capacities.
Track & Trace: Perform real-time monitoring of shipments during pickup, transit,



and delivery stages to proactively detect and resolve incidents.
Incident Management: Execute rapid resolution protocols for delays, mechanical breakdowns, or transit bottlenecks to minimize operational impact.
KPI Measurement and Reporting: Track key performance indicators (such as OTD and OTP) and interact with the client to present reports and action plans when deviations occur.
Basic Qualifications
Proven experience in ground transportation operations, shipment tracking (Track & Trace), and customer service.
Mastery of the transportation operational workflow: order planning, shipment tender, and in-transit incident management.
Functional familiarity with Transportation Management Systems (TMS) and logistics tracking tools.
Operational analysis skills and proficiency with service metrics (OTD / OTP).
Preferred Qualifications
Prior work experience within 3PL Logistics, Freight Management, or Supply Chain focused on the automotive/manufa

📌 CSS II (Monterrey)
🏢 Uber Freight
📍 Monterrey