Schedule: Fulltime

Job Type: Onsite

Salary Type: Salary

Req: #2162

About The Role

Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. People in this role work an alternate schedule. They work different shifts from Monday to Friday.

What the candidate will do?

Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
Call First: Make calls to facilities and carriers to resolve escalations quickly
Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders
Communicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly
Prioritize:



Make decisions about which issues to resolve next based on level of urgency
Evolve: Adapt with and to a team that continuously changes
Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes

Basic Qualifications

Advanced English, verbal and written
2 years of experience with customer interaction – or – bachelor’s degree and one year of experience with customer interaction

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidat

📌 Customer Support Specialist II (Monterrey)
🏢 Uber Freight
📍 Monterrey