IT Support Specialist – Mexico City

Location: Mexico City, Mexico

Job Type: Full-Time (8 Hours Shift)

Work Model: Onsite

About the Role

Sharp Brains Limited is looking for an experienced IT Support Specialist to provide onsite technical support across end-user computing, office IT infrastructure, asset management, and technology projects.

The idóneo candidate will have strong troubleshooting skills, hands-on experience with IT hardware and workplace technologies, and the ability to work independently while coordinating with remote technical teams and third-party vendors.

Key Responsibilities

End-User & Technical Support

- Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals across Windows, macOS, and Linux environments.
- Install, configure, deploy, replace, and decommission IT equipment.
- Troubleshoot hardware, software, network connectivity, and user issues.
- Escalate complex incidents to Level 2/remote support teams.

Office IT Infrastructure

- Support LAN, Wi-Fi, printing, voice, AV, conference room, and workplace technologies.
- Install and troubleshoot switches, routers, wireless access points, and related equipment.
- Support digital signage, smart-office solutions, and meeting room technologies.
- Coordinate with third-party vendors and support planned maintenance activities.

IT Asset Management

- Receive, register, label, image, deploy, track, and maintain IT assets.
- Maintain accurate inventory records and conduct regular asset audits.




- Coordinate warranty repairs, redeployment, disposal, and stock management.
- Ensure compliance with asset management and audit requirements.

Projects & Site Support

- Support office moves, hardware refreshes, equipment relocations, and IT infrastructure projects.
- Provide remote hands and onsite assistance for technology deployments.
- Support business events, demonstrations, and special technology requirements.
- Escort and coordinate third-party vendors when required.

Required Skills & Experience

- Hands-on experience in onsite IT support or field/desktop support.
- Strong knowledge of Windows, macOS, Linux, mobile devices, printers, and peripherals.
- Basic networking knowledge, including LAN, Wi-Fi, switches, routers, and access points.
- Experience with IT asset management, inventory control, and hardware lifecycle management.
- Strong troubleshooting, documentation, communication, and customer service skills.
- Ability to work independently and collaborate effectively with remote teams and vendors.
- Flexibility to work within a 24x7 support environment.

Why Join Sharp Brains?

- Work with a global IT field services organization.
- Gain exposure to enterprise IT infrastructure and technology projects.
- Opportunity to work across end-user computing, networking, asset management, and onsite IT operations.

Apply now to join Sharp Brains Limited as an IT Support Specialist in Mexico City.

📌 IT Support Technician (Ciudad de México)
🏢 Sharp Brains
📍 Ciudad de México