Bilingual Travel & Lifestyle Phone Agent – Premium Travel Services
Mexico City (Hybrid) (Bilingual English–Spanish)

Location: Hybrid – Mexico City (CDMX) | Employment Type: Full-Time | Total Compensation: Up to $34,290 MXN per month | Training: Paid onboarding and training provided | Start Date: To Be Confirmed

Position Overview
We are seeking a highly motivated Bilingual Travel & Lifestyle Phone Agent to support a premium international travel services operation serving U.S.-based customers. This role is designed for professionals who are passionate about travel, hospitality, and delivering exceptional customer experiences in a fast-paced general environment.

The position focuses on providing world‑class service to premium clients while assisting with domestic and international travel arrangements, personalized itinerary planning, and customer support. This is a hybrid position based in Mexico City.

Key Responsibilities

Deliver high-quality customer service in a high-volume inbound travel call environment

Create and service domestic and international travel bookings including flights, hotels, and car rentals

Design personalized travel experiences tailored to customer preferences

Communicate travel offerings, benefits, and exclusive services

Maintain a customer‑first approach in every interaction

Navigate multiple systems while ensuring accuracy and compliance

Meet and exceed service and performance goals

Support clients with travel‑related inquiries and issue resolution

Required Qualifications

Bilingual proficiency in English and Spanish (required)

Experience in travel, tourism, hospitality,



or premium customer service

Strong communication and active listening skills

Ability to multitask across multiple systems and platforms

High attention to detail and customer satisfaction

Results‑driven mindset and strong problem‑solving skills

Availability to work rotating shifts, including nights and weekends

Reliable work setup suitable for hybrid operations

Preferred Qualifications

Prior call center experience in high‑volume environments

Knowledge of global destinations and travel geography

Experience creating customized travel itineraries

Familiarity with booking platforms or CRM systems

Compensation & Benefits
Total Monthly Compensation: Up to $34,290 MXN

Includes:

Base Salary: $21,700 MXN

Guaranteed Cash Benefits: $6,440 MXN

Variable Performance Incentives: Up to $6,150 MXN

Eligibility for annual performance bonus

Paid training and professional development

Hybrid work model in Mexico City

Company‑provided computer equipment

Career growth opportunities in an international environment

About New Comienzos
New Comienzos is a binational nonprofit organization dedicated to empowering bilingual professionals, returnees, and deportee talent by connecting them with high‑quality career opportunities, professional development, and long‑term growth pathways.

Application Process
Qualified candidates should apply through New Comienzos to receive further instructions and next steps. Shortlisted applicants will be contacted for additional screening.

Israel Concha
Founder & Executive Director
New Comienzos NGO

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📌 Bilingual Travel & Lifestyle Phone Agent – Premium Travel Services (Nezahualcóyotl)
🏢 New Comienzos
📍 Nezahualcóyotl