Overview:

Join Xerox as an On-Site Operations Coordinator , providing support to a strategic client. In this role, you will be responsible for coordinating daily service operations, overseeing technical support activities, managing operational reporting, and contributing to continuous improvement initiatives. You will have the opportunity to work closely with the client to ensure compliance with service levels and contractual commitments.
Why Join This Team?
Be part of a customer-focused environment driven by operational excellence
Collaborate with technical and operational teams across multiple locations
Participate in continuous improvement and process optimization initiatives
Develop expertise in service management, reporting, and customer support
Contribute to the success of a business-critical operation for the client
What You Will Do:
Provide on-site technical support and remote assistance to end users
Configure, troubleshoot, and maintain Lexmark multifunction devices
Manage incidents and ensure timely ticket resolution through ServiceNow (SNOW)
Coordinate staff schedules and support operations across multiple shifts
Monitor SLA compliance and follow up on service commitments




Manage hardware and consumables inventory
Prepare operational reports, executive reports, and monthly performance presentations (MOS)
Follow up on billing processes, purchase orders, and completed technical services
Drive continuous improvement initiatives
Prepare billing reports
What You Need to Succeed:
Experience in technical support and end-user support within corporate environments
Knowledge of incident management platforms and service desk operations
Experience managing inventories and tracking technology assets
Experience coordinating personnel and operational activities
Proficiency in Microsoft Office and reporting tools
Degree in Computer Systems, Information Technology, or equivalent experience
Strong organizational, follow-up, and customer-service skills
How We Set You Up for Success:
Access to standardized tools and processes for service management
Collaboration with experienced technical support and operations teams
Opportunities to participate in improvement projects and business initiatives
Professional growth within a integral technology and services organization
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📌 Líder de Proyecto de Cliente (Monterrey)
🏢 Xerox
📍 Monterrey