Customer Support Specialist Spanish English
Fully Remote iGaming Night Shift Customer Support
We are looking for a Customer Support Specialist with Spanish and English proficiency B2C1 to join the team of one of our international clients in the online gaming and casino industry.
Our client is a leading international outsourcing company specializing in Customer Care Support services for the iGaming industry. With several years of experience in the market, they work with major international partners and provide highquality customer support solutions.
What will you do
As a Customer Support Specialist, you will be responsible for providing professional and efficient assistance to online gaming platform users.
Main responsibilities
Provide customer support through available communication channels.
Assist users with different inquiries and issues related to the platform.
Identify and resolve customer problems efficiently.
Create and escalate tickets to the appropriate departments when necessary.
Handle customer objections and difficult situations professionally.
Follow established internal procedures, policies, and guidelines.
Maintain a high level of product and service knowledge.
Ensure a positive customer experience.
Meet established quality and performance KPIs.
What are we looking for
Spanish Fluent Native level.
English B2C1.
Previous experience in Customer Support, Customer Service, Technical Support, Help Desk, Call Center, or similar roles.




Understanding of customer support processes and ticket management.
Excellent written and verbal communication skills.
Strong problemsolving and communication abilities.
Ability to handle customer objections and challenging situations.
High stress tolerance and ability to remain professional under pressure.
Customeroriented mindset.
Ability to work independently in a fully remote environment.
Availability to work night shifts.
Schedule Compensation
Fully remote
2 days working 2 days off 2 2
1000 PM 1000 AM MSK
Salary 650 USD month
KPI bonus available after completing the 1month probation period
Independent Contractor agreement
What we offer
100 remote work
International working environment
Opportunity to develop your career in the iGaming industry
Professional growth opportunities
Young, dynamic, and progressive team
International experience
Interested
If you have experience in Customer Support and feel comfortable communicating in Spanish and English, we would love to hear from you
Apply now and take the next step in your international Customer Support career.
Bolsa de trabajo México ofrecemos puesto de Customer Support para el sector de Atencion a clientes en la empresa Match de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Customer Support (Benito Juárez)
🏢 MATCH
📍 Benito Juárez