Bilingual Customer Service & Collections Agent (English/Spanish)
Location: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.

Job Type: Full-Time

Schedule: Availability required (Morning and Afternoon shifts available)

About the Role
We are looking for Bilingual Customer Service & Collections Agents who are passionate about helping customers and delivering exceptional service. In this role, you will work with customers to manage their accounts, provide payment solutions, and ensure a positive customer experience.

Key Responsibilities

Review assigned accounts (0–60 days past due) and proactively contact customers to secure payments

Send payment reminders via phone calls, SMS, email, and mail notifications

Educate customers on payment options and assist in resolving past‑due balances

Process account updates, payment date changes, and payment history requests accurately

Handle inbound inquiries related to billing, accounts, and general servicing needs

Provide customer‑first support, ensuring empathy and professionalism in every interaction

Document all customer interactions in the CRM system in real time

Support chat and email queues as needed (cross‑trained agents)

Qualifications

Bilingual proficiency required:



English & Spanish (spoken and written)

6+ months of call center, customer service, or collections experience required

Strong communication and negotiation skills

Ability to handle sensitive conversations with professionalism and empathy

Detail‑oriented with strong data entry accuracy

Comfortable working in a fast‑paced, performance‑driven environment

What We Offer

Competitive base salary

Performance bonuses

Paid training

Career growth opportunities

Supportive team environment

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.

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📌 Bilingual Customer Service & Collections Agent (Centro Cívico)
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📍 Centro Cívico