We are looking for a fluent bilingual English Spanish Intake Agent to join our remote team. The ideal candidate is confident speaking with potential clients, comfortable asking detailed questions, and able to professionally document information during intake calls.

Legal intake experience is strongly preferred, particularly experience handling intakes for personal injury law firms. Experience with other areas of law is also a plus.

Responsibilities

Conduct intake calls with potential clients in English and Spanish
Gather detailed information about the potential clients situation through structured questionnaires
Ask followup questions and identify important facts or details
Clearly and accurately document information obtained during calls
Explain the next steps in the intake process in a professional and friendly manner
Follow established intake procedures and accurately update case information
Communicate professionally and empathetically with potential clients
Maintain confidentiality when handling sensitive client information

Qualifications

Fluent in both English and Spanish, spoken and written
Previous experience in legal intake, client intake, or a law firm environment is strongly preferred
Personal injury intake experience is a major plus
Experience with other legal practice areas is also welcome
Excellent verbal and written communication skills




Strong listening and questioning skills
Comfortable conducting phone calls with potential clients
Highly organized and detailoriented
Able to work independently in a remote environment
Professional, empathetic, and confident when speaking with clients
Comfortable working with computers and learning new software and systems

What Were Looking For

The ideal candidate is someone who can take control of an intake conversation while still making the potential client feel heard and comfortable. You should be able to ask direct questions, gather the necessary information efficiently, and recognize important details that may be relevant to a potential legal matter.

Experience conducting personal injury legal intakes is a strong advantage and will be given preference.

This is a fully remote position with opportunities for longterm growth.

If you have experience with legal intakes, personal injury cases, or client intake at a law firm, we would love to hear from you
Bolsa de trabajo México ofrecemos puesto de Bilingual Intake Agent English Spanish para el sector de Legal Asesoria en la empresa BIOMEDICAGAOZ de Venustiano Carranza. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Bilingual Intake Agent English Spanish (Venustiano Carranza)
🏢 BIOMEDICAGAOZ
📍 Venustiano Carranza