Job Title: Local Site Support Engineer (Level 1)Service Area: High Level Scope | Sub Scope: LSS - Local Site SupportJoin Our Team as a Local Site Support Engineer (Level 1)We're looking for a hands-on, problem-solver with a passion for helping others and keeping technology running smoothly.
As a Local Site Support Engineer, you'll be the first point of contact for colleagues across the office - ensuring they have the tools, devices, and support they need to do their best work.
No two days are the same, and your work directly impacts productivity, safety, and collaboration across our sites.Key ResponsibilitiesHelping Colleagues Stay Productive:Diagnose and resolve everyday tech issues for desktops, laptops, printers, and mobile devices (Windows, macOS, Linux)Set up and take down corporate devices - like laptops and phones with care and speedStep in with a temporary replacement when a device breaks, so work continues without interruptionOffer friendly, patient, and clear support to non-technical users - turning frustration into confidenceWork closely with Level 2 experts (like End User Computing or EMM teams) when issues go beyond the basicsKeeping the Office Tech Running:Troubleshoot and maintain essential services like printing, Wi-Fi, voice systems, and digital platformsInstall and configure network hardware - like switches, routers, and Wi-Fi access points and help keep core systems (firewalls, NAC, DNS, etc.) secure and stableFix connectivity problems quickly - whether it's a dropped Wi-Fi signal or a misconfigured LAN portSupport smart office tech like digital signage, sensors, and smart meters (no deep engineering needed - just solid setup and basic troubleshooting)Assist with phone system (PABX) tasks when needed,



in coordination with our remote specialistsManage the full lifecycle of printers: unbox, install, test, and decommission as neededHelp set up and troubleshoot audio-visual equipment for meetings and events - working alongside our AV specialistsDeploy and maintain office monitors, ensuring smooth transitions during upgrades or relocationsBe on-site when planned maintenance happens - or when urgent issues arise to support the team and vendorsPartner with external vendors to get repairs or replacements done quickly and reliablyDocument every incident and fix clearly, so others can learn and avoid repeated issuesGuide third-party technicians through secure areas like network rooms, ensuring compliance and safetySupport internal/external audits and compliance checks (like SOX) with accurate records and clear communicationManaging Hardware with Care:Check in new devices, log them in our asset system, and label them properlyTest incoming hardware, store it safely (including rack mounting when needed), and prepare it for deploymentLoad approved operating systems onto stock devices using standardized imagesKeep inventory records up to date - accuracy is key!




Participate in regular audits and share status updates with leadershipSecurely wipe and process devices for disposal - following all data protection and compliance rulesLend out temporary laptops from local stock when colleagues need themCoordinate warranty repairs and inspect devices before sending them back into useAssist with offsite tape backups (if applicable to your location)Supporting Change and Growth:Help plan and execute office moves, desk relocations, or hardware refreshes - with attention to detail and minimal disruptionBe ready to support local business events (like demos or leadership meetings) when the need arisesWhat We're Looking ForComfort with technology - you don't need to be a guru, but you should enjoy solving real-world tech puzzlesStrong people skills: patience, empathy, and the ability to explain tech in plain languageExperience with Windows, macOS, and Linux - especially in an office or helpdesk settingBasic networking know-how: familiar with Wi-Fi, LAN, switches, and routersExperience managing hardware - from setup to lifecycle end (including asset tagging and inventory systems)Reliability and attention to detail - especially when handling compliance, audits, or sensitive dataA collaborative mindset: you'll work with internal teams, vendors, and facilities staff dailyEducation & ExperienceHigh school diploma or equivalent required; associate or bachelor'sdegree in IT, Computer Science, or a related field is a plus1-2 years of experience in IT support, helpdesk, or office infrastructure rolesCompTIA A+, Network+, or similar certifications are valued but not required - we welcome learning and growth!
Skills: active directory,system center configuration manager (sccm),window,ticketing software,remote access,intune,windows azure,it,devices#J-*****-Ljbffr

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