Customer Care: Premier Customer Care

- Service Level Performance of FedEx Strategic Business
- Top Tier Enterprise General and Regional Customers Support
- Service Analysis Performance
- Continuous Improvement
- Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers
- Root Cause Analysis
- Outstanding Customer Experience Delivery
- Best Practices Implementation
- Robust Solutions Offering for Complex and Critical Situations
- EG/ER Business Reviews Preparation &
- Participation
- Customer Education on FedEx Products
- Services
- Tools and Required Regulatory
- Industry Vertical &
- SME Support (Life Sciences
- Aviation; e-Commerce; etc.)
- Learning &
- Development Design and Delivery Support
- Network Building Across Functions
- Customer Issues Anticipation &
- Resolution

Involves online and telephone contact with external/internal customers within functional area and completing any related administration.

Interpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, Problem Solving Skills -High School diploma. Some college preferred. Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (600 points). - Two (2) years related experience





FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

- 2020 Fortune’s World Most Admired Companies (14th)
- 2019 Fortune’s Best Places to Work (15th)
- 2019 Forbes’s One of the “Best Employers for Diversity”
- 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

📌 : Premier Customer Care Representative (Cuautitlán)
🏢 Fedex
📍 Cuautitlán