**Overview**
**Responsibilities**
- **APM Strategy**:Design, implement, and manage our Application Performance Monitoring strategy using tools like Elastic APM, Datadog, Dynatrace, or similar platforms.
- **Proactive Issue Resolution**:Monitor systems to detect and respond swiftly to performance degradations, security threats, and system failures before they impact users.
- **Define and Track SLOs**:Measure and optimize system performance by establishing and tracking key Service Level Objectives (SLOs) and Service Level Agreements (SLAs).
- **Root Cause Analysis (RCA)**:Lead post-incident investigations to analyze the root cause of production issues, quantify business impact, and implement corrective actions to prevent recurrence.
- **Automation**:Automate repetitive tasks, monitoring setups, and incident response processes to enhance efficiency and reduce manual intervention.
- **Collaboration**:Partner with software engineering and operations teams to embed reliability and performance best practices into the entire development lifecycle.
- **Continuous Improvement**:Continuously refine our systems, processes, and APM tooling to elevate reliability, performance, and observability.
**Requirements**:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 5+ years of experience in a Site Reliability, DevOps, or Performance Engineering role.
- Proven,



hands-on experience with Application Performance Monitoring (APM) tools such as Elastic APM, Datadog, Dynatrace, New Relic, or AppDynamics.
- Expertise in the Elastic Stack (Elasticsearch, Logstash, Kibana, Beats) for logging, monitoring, and APM.
- Strong understanding of SRE principles, Production Support Operations, DevOps, and CI/CD methodologies.
- Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and data analysis.
- Solid understanding of Linux/Unix systems, networking fundamentals, and distributed systems architecture.
- Experience with containerization and orchestration technologies, specifically Docker and Kubernetes.
- Excellent problem-solving skills with the ability to perform deep-dive analysis and think creatively.
- Strong communication and interpersonal skills, with the ability to collaborate effectively in a integral, cross-functional team environment.
**Desired Skills**
- Experience with Infrastructure as Code (IaC) automation tools like Ansible, Terraform, or Chef.
- Knowledge of cloud-native services and serverless architectures (e.g., AWS Lambda, Azure Functions).
- Familiarity with modern CI/CD tools and environments (e.g., GitHub, Azure DevOps, Jenkins).
- Experience with other observability pillars, including metrics (Prometheus) and logging.
- Knowledge of agile development methodologies.

📌 Site Reliability Engineer (Monterrey)
🏢 NOV
📍 Monterrey