At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Customer Care Professional (CCP) is a key role focused on building strong customer relationships, ensuring overall satisfaction, and driving continuous improvements in customer experience. As the primary point of contact between TE Connectivity and its customers, the CCP manages a wide range of pre-sales and post-sales activities.

This role is responsible for handling customer inquiries, processing and managing orders, and resolving complex issues efficiently and effectively. The CCP partners closely with cross-functional teams to deliver excellent service, strengthen customer loyalty, and support business performance.

In addition to day-to-day customer engagement, the CCP plays an active role in identifying opportunities to improve processes and enhance the overall customer experience.





This position may involve working with technical data subject to export control regulations and requires compliance with all applicable laws and company policies.

Job Requirements

Customer Engagement and Relationship Management:

Serve as the central point of contact for assigned accounts, providing timely responses and fostering proactive communication.
Build and maintain strong relationships through regular customer interactions, formal feedback surveys, and tailored meetings.
Act as a liaison between customers and internal teams to resolve escalations, propose solutions, and drive process improvements.

Order And Service Management

Process customer orders, changes, returns, and quotes in SAP
Review and ensure compliance with customer terms, quality requirements, and contractual obligations.
Oversee scheduling agreements, monitor critical shipments, and expedite orders as required.

Customer Satisfaction And Performance Enhancement

Drive initiatives for Extraordinary Customer Experience (ECE) and satisfacti

📌 CUSTOMER SERVICE SPECIALIST II (Tlalnepantla de Baz)
🏢 TE Connectivity
📍 Tlalnepantla de Baz