_**JOB DESCRIPTION**:_
Premier Disability Services is looking for Intake Representatives to join our growing team!
This is an entry-level role that will allow you to learn best practices and become familiar with effective communications with lawyer clients.
This position provides high-quality telephonic support to potential new law firm/attorney customers through a legal intake process.
You will follow an established process to gather information, document responses, and follow up with potential new clients on a regular basis
- Properly complete the intake form using our proprietary Customer Relationship System (CRM)
- Explain Social Security Disability eligibility, benefits and our requirements, expectations and standards.
- Positively promote and sell the benefits of using our services to all prospects.
- Accurately document all contact with prospects, enter all information and outcomes in accordance with current company policies and procedures.
- Meet or exceed specific performance standards approved by management.
Standards may change to better reflect the job duties and business needs.
- **DEPARTMENT DESCRIPTION**:_
- **Qualifications**:_
- Previous experience in a direct customer contact position is preferred.
- Customer service orientation; energetic and outgoing personality.
- Excellent written and verbal communication skills; Ability to communicate professionally,



effectively and with empathy in potentially difficult circumstances.
- Multitasking skills and the detail-oriented focus required for a fast-paced environment.
- Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers.
- BILINGUAL - English/Spanish a plus.
- **MODALITY**:_Site
- **SCHEDULE**_
- TRAINING SCHEDULE: Monday to Friday 8:00 AM - 4:00 PM
- WORKING SCHEDULE: Monday to Friday 8:00 AM - 7:00 PM (Nine-hour shift, 8:00 a.m. - 5:00 p.m., 9:00 a.m. - 6:00 p.m., 10:00 a.m. - 7:00 p.m.))
BREAK AND LUNCH TIME: 30 minutes lunch and two breaks of 15 minutes
- **INCOME**:_
- BASE GROSS MONTHLY SALARY: $16,000
- **BONUS AND COMMISSIONS DETAILS**_
- MONTHLY GROSS PERFORMANCE BONUS UP TO $5,100 METRICS BASED ON INTAKES AND PERFECT ATTENDANCE TO BE ELEGIBLE.
BONUS WILL BE PAYED ONCE A MONTH.
- **PAYMENT PERIOD**:_
WEEKLY
- **BENEFITS**:_
- FOOD STAMPS $1,500 PESOS
- SAVINGS FUNDS 4%
- CHRISTMAS BONUS 15 DAYS (INCREASES WITH TENURE)
- ALL OTHER LAW BENEFITS: VACATIONS, IMSS, PROFIT SHARE
Tipo de puesto: Tiempo completo
Sueldo: A partir de $16,****** al mes
Incentivos:
- Vales de despensa
Pago complementario:
- Bono de asistencia
- Bono de productividad
- Bono de puntualidad
- Bono mensual
Tipo de jornada:
- Lunes a viernes
Lugar de trabajo: Empleo presencial

📌 Intake Representative (Guadalajara)
🏢 Intugo
📍 Guadalajara