**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Mérida, Yucatán**:
We are looking for an empathetic, detail-oriented Intake Specialist!
**REMOTE / Weekends OFF**
Shift: M- F 6:00 PM - 9:00 AM **EST** (priority coverage during these hours).
In this role, you will serve as the first point of contact for potential clients.
You will be responsible for collecting and verifying essential case information, assessing client needs, and ensuring a smooth onboarding experience.
If you feel comfortable working overnight, conducting client interviews, working with personal/sensitive information, and have previous experience in customer service or administrative support within a law firm, this position is for you!
Responsabilities:
- Gather and verify personal, legal, or case-related information.
- Accurately input data into internal systems and maintain updated records.




- Coordinate with internal teams to ensure timely follow-up and service delivery.
- Clearly explain services, processes, and next steps to clients.
- Maintain confidentiality and comply with data protection regulations.
- Identify urgent matters and escalate them appropriately.
Skills and Qualification:
- Bachelor's Degree preferred.
- +6 months of experience in customer service or administrative support within a law firm (**required**).
- Excellent verbal and written communication skills in English.
- Strong attention to detail and organizational abilities.
- Proficiency in Microsoft Office and data entry systems.
**Nível de educación deseada**:
Media Superior
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Legal
**Industria**:
Servicios de Información

📌 Intake Specialist (Mérida)
🏢 BACK OFFICE DE CHIHUAHUA
📍 Mérida