**Job Information**:
Department Name
- BLUEFIRE ADMIN
Job Type
- Full time
Industry
- Insurance
Service Now Ticket
- INC*******
Modality
- On Site
Work Experience
- 0-1 year
Assigned Recruiter Contact
Date Opened
- 07/16/2025
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- *****
The Trainer conducts orientation processes for newly hired agents and creates essential presentations tailored to program requirements.
They facilitate learning plans to prepare company members to fulfill tier-1 tasks while accommodating the needs of both learners and the company.
Additionally, they identify learning opportunities and training gaps.
**Responsibilities and Functions**
- Facilitate training for new hires while identifying and addressing areas of opportunity, risks, and future potential to support operations.
- Create training presentations tailored to the four adult learning styles, supporting comprehensive learning plans.
- Gauge the effectiveness of training content and communicate areas for improvement in all training-related activities.
- Use LMS platforms to assign and complete courses, as well as export results.
- Manage training administrative duties, including payroll, risk documentation, attendance tracking,



adherence to consequence matrices, and conducting necessary discussions with Ambassadors.
- Provide feedback to Ambassadors using the SMART methodology.
- Supervise, support, and engage with Ambassadors as needed.
- Develop training analyses, projects, and initiatives to enhance program agent development.
- Act as a role model by embodying Confie's values.
**Requirements**:
- Bachelor's degree in Education, Teaching, Human Resources, or a related field
- Specialized Knowledge (Basic)
- Instructional design
- LMS platforms
- Authoring tools (e.g., Articulate 360)
- Advanced English level
- Computer Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint, Forms, Teams) and Drive
- Experience: 1 to 3 years in training or education-related fields
- Service-oriented, organized, customer-focused skills
**Benefits**:
- Competitive weekly salary
- Excellent location (Zona Río, Tijuana)
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days and premium
- Additional paid days off
- Private medical insurance and preventive care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities

📌 Jr. Trainer (Tijuana)
🏢 Seguros confie
📍 Tijuana