This is a REMOTE position however you must be based in Guadalajara to be eligible
**Requirements**:
- **Live in GUADALAJARA**:
- **Finished high school (a copy of your official certificate of completion will be requested) comprobante de estudios con sello oficial de la SEP**:
- Availability to work 22.5 hours per week **7:00AM to 11:00AM ( Mexico Central time)**:
- **Two days off per week (Saturday and Sunday)**:
- **Advanced English (good pronunciation)**:
- Looking to work in IT Environment
- Tech skills needed
- 6 months of experience in Customer Service and/ or tech support
- Able to pass a drug test (100% negative results)
We Offer:
- Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance
- Life insurance
- Opportunity to grow in the company
Activities
- General L1 support for hardware and MS Office packages




- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
**Job Type**: Part-time
Pay: $7,****** per month
Application Question(s):
- Do you currently live in Guadalajara?
- Do you have your OFFICIAL high school certification of completion?
(certificado de preparatoria terminada con sello oficial de la SEP)
- Do you have experience in tech support level 1?
This is extremely necessary
- Are you available to work in the schedule listed in this job posting?
**Language**:
- English (Advanced level) (required)
Work Location: Remote

📌 Help Desk Support Agent Part Time (Am Shift Remote) Guadalajara Only
🏢 Ntt Data Services
📍 Guadalajara