Company Overview

BLS International Services Ltd. is a globally trusted, AI & tech-enabled service provider to governments and citizens, with a legacy since 2005. It is world’s largest publicly listed Visa & Counselor services company, traded on India's major stock exchanges (BSE: 540073; NSE: BLS). BLS International offers a comprehensive range of service solutions encompassing outsourced visa processing, document verification, biometrics, attestation, passport services, e-visa solutions, end-to-end solutions in e-governance, digital and retail services.

BLS International partners with over 46 client governments and operates across 100+ countries through 50,000+ centers, 9 general training hubs, and 8 global contact centers. Guided by a continued focus on innovation, transparency, and service excellence, BLS International combines cutting-edge technology with robust operational processes to deliver the highest standards of data security and efficiency. Recognized for its proven track record and adherence to global standards, BLS International has been featured among Business Today's India's Most Valuable Companies, Forbes Asia's Best Under a Billion, Fortune India's ‘The Emerging 100’.

To explore more about BLS International’s global presence and comprehensive service offerings, visit www.blsinternational.com.

Role - Operations Manager

Location - Mexico

Years of Experience - 6+years of experience into Operations

Skills:

*3-4 years in a managerial role in a customer service, operations, or administrative environment. Experience in visa processing, consular services, outsourcing,



or high-volume service centers is highly desirable.

*Must know Spanish language

Strong understanding of:

*Visa application processes and documentation requirements.

- Service level agreements (SLAs) and key performance indicators (KPIs) management.

*Queue management, resource planning, and capacity optimization.

*Compliance with data protection (e.g., GDPR), confidentiality, and anti-fraud policies.

*Basic financial management — budgeting, cost control, and revenue reporting.

Operational Excellence

*Ability to design and implement efficient workflows and processes.

*Monitor daily operations to ensure adherence to quality, compliance, and client (embassy/consulate) expectations.

*Drive continuous improvement initiatives for better customer experience and operational efficiency.

Leadership & Team Management

*Lead and mentor multi-disciplinary teams, fostering a high-performance culture.

*Identify training needs and oversee staff development programs.

Stakeholder Management

*Act as the primary liaison between the VAC and the diplomatic mission/client.

*Build and maintain strong relationships with stakeholders, vendors, and partner agencies.

*Customer Service Excellence

*Ensure high levels of customer satisfaction through effective service delivery.

*Handle escalations and sensitive customer or client issues professionally.

Reporting & Analytics

*Prepare and present regular operational, financial, and compliance reports.

*Use data analytics to forecast demand and allocate resources effectively.

📌 Operations Manager (Ciudad de México)
🏢 Bls International
📍 Ciudad de México