Centris Information Services is a leading provider of high-quality, bilingual (English & Spanish) contact center services based in Longview, Texas, with major operations in Monterrey and Aguascalientes, Mexico.
We are looking for a Networking Engineer to join our IT team and play a critical role in managing and maintaining our network infrastructure.
This role focuses on configuring, troubleshooting, and optimizing Cisco switches, Fortinet firewalls, SonicWall firewalls, and Ubiquiti access points & controllers.
**Key Responsibilities**
**Network Infrastructure Management**
- Configure, deploy, and manage Cisco switches (VLANs, STP, EtherChannel, QoS).
- Maintain and troubleshoot Fortinet and SonicWall firewalls, including VPNs, NAT, security policies, IDS/IPS, and content filtering.
- Deploy, configure, and manage Ubiquiti access points and controllers (UniFi), including wireless optimization and seamless roaming.
- Ensure high availability and redundancy across all network infrastructure components.
- Monitor network capacity, utilization, and performance to proactively address potential bottlenecks.
**Security & Compliance**
- Implement network segmentation, firewall rules, access control policies, and encryption protocols.
- Monitor security logs and alerts for threat detection and timely incident response.
- Ensure compliance with industry security standards and best practices.
**Troubleshooting & Technical Support**
- Diagnose and resolve connectivity issues across LAN, WAN, and Wi-Fi environments.
- Provide technical support to IT teams and call center operations for network-related incidents.
- Collaborate with vendors and service providers for advanced troubleshooting and issue resolution.




- Maintain an established work schedule and provide on-call support during nights, weekends, and holidays as required.
**Monitoring, Reporting & Optimization**
- Utilize network monitoring tools such as PRTG and Ping Plotter for real-time performance tracking and alerting.
- Generate regular network health and performance reports to support data-driven decisions.
- Conduct root cause analysis for recurring network issues and recommend long-term improvements.
**Call Center-Specific Responsibilities**
- Optimize network infrastructure to ensure high-availability operations for call center environments.
- Collaborate with telephony engineers to ensure seamless integration between network infrastructure and VoIP systems.
- Troubleshoot issues affecting call quality, such as latency, jitter, and packet loss.
**Required Hard Skills & Knowledge**:
- 7+ years of experience in network engineering and infrastructure support.
- Professional level knowledge of Cisco routing and switching technologies - routing protocols (EIGRP, OSPF, BGP) and Layer 2/3 routing.
Current and expired certifications at or above CCNP R&S; level will be considered.
- Hands-on experience with Fortinet firewalls (FortiGate) and SonicWall firewalls (NSA, TZ series).
- Experience configuring and managing Ubiquiti UniFi access points & controllers.
- Professional level knowledge in VPN configurations (IPsec, SSL VPNs) and WAN optimization.
- Knowledge of VoIP networking and traffic shaping for call centers.
- Familiarity with *****X authentication, NAC solutions, and RADIUS integration.
- Experience with network monitoring, logging, and reporting tools.
- Understanding of cybersecurity best practices, IDS/IPS, and SIEM tools.
Language
English: Advanced
Pay: $65,****** - $75,****** per month
Work Location: In person

📌 Networking Engineer (Sinaloa)
🏢 Centris
📍 Sinaloa