Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise.
They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping **** global customers, including Fortune 500 companies.
They focus on leveraging next-generation technologies, including 5G, Blockchain, Metaverse, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, on enabling end-to-end digital transformation for global customers.
Our client is one of the fastest-growing brands and among the top 7 IT service providers globally.
Our client has consistently emerged as a leader in sustainability and is recognized amongst the '**** Global 100 Most sustainable corporations in the World by Corporate Knights.
We are currently searching for a **Technology Change Management Officer**:
**Responsibilities**:
- ** Support integral Change Management operations**, ensuring effective execution and compliance with established processes.
- ** Act as a liaison between English and Spanish-speaking users and team members**, enabling smooth cross-language communication.
- ** Identify and resolve technical, customer, or operational issues**, escalating as needed.
- ** Ensure compliance with internal controls and external regulations** related to ITSM.
- ** Gather requirements, solve problems, and validate solutions** to meet operational standards.
- ** Provide input into the Enterprise Change Advisory Board**, supporting enterprise-wide impact assessments.
- ** Support process improvement and training initiatives**, including documentation and delivery.
- ** Deliver 1:1 user support**, including issue triage, tool guidance,



and process assistance within ITSM platforms (especially ServiceNow).
- ** Promote risk awareness and compliance with the Bank's risk appetite and cultural values**.
- ** Foster an inclusive, high-performance work environment** aligned with organizational principles.
**Requirements**:
- ** Bachelor's degree or diploma** in Computer Science or equivalent field.
- ** 1-5+ years of experience using ServiceNow**, specifically in the **Change Management module**.
- ** Knowledge of ITSM frameworks, especially ITIL**.
- ** Working knowledge of technical standards** and experience mitigating deviations.
- ** Fluent English (B2 level or above)**.
- ** Location: Mexico City / Hybrid**.
**Desired**:
- Strong interpersonal and communication skills.
- Understanding of compliance, AML/ATF, and risk controls.
- Ability to work independently while ensuring adherence to company policies and operational excellence.
**Languages**:
- ** English - Advanced (B2+)**
**Notes**:
- ** Hybrid work model based in Mexico City.
**:
- Inclusive environment with a focus on high performance, continuous improvement, and cross-cultural collaboration.
**Requirements**:
**Requirements**:
- ** Bachelor's degree or diploma** in Computer Science or equivalent field.
- ** 1-5+ years of experience using ServiceNow**, specifically in the **Change Management module**.
- ** Knowledge of ITSM frameworks, especially ITIL**.
- ** Working knowledge of technical standards** and experience mitigating deviations.
- ** Fluent English (B2 level or above)**.
- ** Location: Mexico City / Hybrid**.
Keywords:
Technology Change Management, Change Advisory Board, ITSM, ITIL, ServiceNow, Incident Triage, User Support, Process Improvement, Bilingual English Spanish, Risk Compliance

📌 Technology Change Management Officer (Xico)
🏢 Sequoia Connect
📍 Xico