Satellite Teams is in search of a Demands writer Assistant who will be working for an LA-based distinguished law firm protecting consumers over a decade and will be responsible for assisting Demand Writers with client needs as well as communicating with adjusters and insurance companies, when necessary, in order to finalize clients’ settlements. It’s a culture where you have the freedom to experiment and push your talents as far as they can go.
RESPONSIBILITIES
- Handle all Spanish speaking calls, including but not limited to assisting clients with their needs/inquiries and following up accordingly.
- Call clients to let them know their demand has been sent to the insurance company.
- Send a letter out to clients to confirm that their demand has been sent on their behalf.
- Obtain client questionnaires assessing pain levels and save them to client files.
- Extend settlements and coordinate releases with clients.
- Follow up to make sure that we receive signed releases/CMS forms/PLED waivers if necessary.
- Assist clients in signing releases/PLED waivers/1.5.1 (refer out) forms both via mail and electronically.
- Open subrogation for clients and following up to obtain final liens.
- Receive and send correspondence via mail.
- Call insurance adjusters to make sure demands are received.
- Answer adjusters when Demand Writers cannot take their call and take messages for Demand Writers.
- Send correspondence, including signed release/W9 forms via mail to adjusters.
- Perform all other miscellaneous duties assigned by the Demand Writers they assist.
QUALIFICATIONS
- Bachelor’s Degree
- Must pay close attention to detail, for instance reading all documents carefully to make sure they do not include confidential information before sending to insurance/client
- Proactive
- Able to problem solve
- Team player
- Cordial to peers and anyone outside the office