**THE**_COMPANY_** IN A FEW WORDS**:
Lead and execute predictive and adaptive project management consulting and IT services, ensuring exceptional value delivery to clients and continuous development of the consulting team.
**JOB**_DESCRIPTION_**:
**Consulting and advice**:
- Diagnose and analyze IT processes, identifying areas for improvement and optimization opportunities.
- Develop and implement service management solutions, including service desks (ITSM) and projects (PMP), based on reference frameworks such as ITIL, ISO *****, PMP, Scrum, DA, etc.
- Advise internal and external clients on the adoption of best practices and IT management tools.
**Project and service management**:
- Lead and manage IT service implementation projects and projects, ensuring compliance with objectives, deadlines, and budgets.
- Define and monitor key performance indicators (KPIs) to evaluate the effectiveness of services and projects.
- Collaborate with multidisciplinary teams to ensure quality and value delivery.
**Capacity building**:*




- Train and coach IT teams in service and project management best practices.
- Promote continuous improvement and innovation in IT processes.
- Participate in the creation and dissemination of knowledge about trends and best practices in the sector.
**Technical Competencies**
- Knowledge and experience in IT frameworks and standards (ITIL, ISO *****, Service Desk Institute).
- Experience in implementing project management methodologies (predictive and agile), such as PMP, DA, Scrum, SAFE, etc.
- Experience in using and implementing ITSM and project management tools.
**THE**_PROFILE_** WE ARE LOOKING FOR**:
Lic.
/Eng.
Computer Systems or similar
Minimum experience 5 years
Knowledge of ISO 20,000, ITIL, Service management
Competencies:
- Results-oriented
- Self-Manageable
- Structured
- Assertive Communication

📌 It Projects And Services Consultant (Monterrey)
🏢 REGO
📍 Monterrey