Carter's is seeking an IT Support Center specialist in Veracruz, Mexico. The role requires fluency in French and English and a customer-service oriented approach. You will troubleshoot IT issues, document incidents, and coordinate with IT resources to resolve requests, ensuring timely resolutions and clear updates to users. Responsibilities include end-to-end ticket handling, knowledge sharing to improve FCR, and willing to work adaptable hours to address incidents as needed.
📌 Bilingual it help desk specialist (en/fr) (Xico)
🏢 CARTERS BRANDS, S.A. DE
📍 Xico
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