Descripción y detalle de las actividades
Responsible for managing customer inquiries, complaints, comments, and occasionally reports
from users or clients.
Engages with customers through various marketing-managed
interfaces and ensures service quality.
**Responsibilities**:
- Provide information to customers regarding pricing, lead times, and payment options.
- Capture customer purchase orders within 48 hours and ensure timely shipping commitments.
- Follow up on shipments and communicate required information (tracking numbers, quantities sent) to clients.
- Coordinate internal processes to ensure material shipment from the plant and provide clients with updates.
- Update and reschedule delivery dates in the ERP system based on order tracking.
- Collect customer satisfaction data and conduct service surveys.
- Analyze forecasts for account managers.
- Manage and register quality returns (RMA's) in the system.
- Serve as the first point of contact for clients.
- Maintain and build strong relationships with both internal and external customers.
Experiência y requisitos
**What You Need to Join Our Team**
- Bachelor's degree in Marketing, Business Administration, or Engineering.




- Minimum of 1 year of experience in a similar role.
- Proactive and dynamic mindset.
- Intermediate proficiency in Excel.
- Knowledge of MRP, Oracle, SAP, or AX systems.
- Excellent negotiation skills.
- Availability to travel.
- Advanced communication skills.
- Proficient in English.
If you meet the
requirements and are ready for the challenge, we invite you to apply!
We look forward to
meeting you soon and having you join our team to achieve new goals together!
Beneficios
- Beneficios de acuerdo a la LFT
- Fondo de ahorro
- Protegido de gastos médicos
- Caja de ahorro
- Descuentos de productos
- Servicios medicos en planta
- Bono de Puntualidad y Asistencia
- Bono de Transporte
**Número de vacantes** 1
**Área** Atención a Clientes/Call Center/Telemarketing
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Salario mensual neto** $1,000 MXN
**Estudios** Carrera con título competente
**Inglés**Hablado: Avanzado, Escrito: Intermedio
**Disponibilidad p.
viajar** No

📌 Customer Service Representative (Mexicali)
🏢 Amphenol Tcs De México, S. A. De C. V.
📍 Mexicali