**Essential Duties**:
- Assume responsibility for leading the development, performance, and success of the customer service department.
- Provide leadership, guidance, direction, and communication to the team in support of organizational strategic objectives.
- Daily management of Customer Service Team.
- Develop and promote a continuous culture of customer service excellence.
- Engage with and influence the managers of other internal support services to ensure all are aligned in providing the necessary service levels to contribute to a positive customer experience.
- Review, develop and implement best customer service practices and procedures.
- Work to continuously improve levels of communication - both internal and external - amongst the team.
- Optimize Salesforce and other management tools.
- Work with Operations Team in all manufacturing facilities to consistently deliver on strict yet realistic deadlines.
- Guide Production Scheduler to minimize adverse variances through optimizing manufacturing capacity.
- Contribute to the improvement of the supply chain.
- Work with Commercial Team to manage price book and maintain margins.
- Work with Technical Department to ensure consistency in details and policies.
- Work with Sales Team to problem solve as needed and support in a selling capacity.
- Identify areas for improvement in business processes and results.
- Implement and manage effective department cross training and succession planning.




- Compile and present relevant weekly/monthly reports.
- Support new product development initiatives.
- Utilize knowledge and ability to provide backup support to other internal departments as necessary.
**Education/Experience**:
- Bachelor's Degree or 10+ year's applicable industry experience.
- Proven success leading, guiding, and positively developing rapport within a team.
- Experience with insulated/metal panel construction.
- Salesforce experience a plus.
- Ability to read and interpret project specifications and all applicable project documents.
- Ability to read and interpret structural and architectural drawings.
- High degree of accuracy and meticulousness about details.
- A pro-active personality with high energy, self-motivation, and strong decision-making skills.
- Excellent time management, organizational and communication skills.
- Self-motivated and possesses the ability to meet deadlines and problem solve.
**Computer Skills**:
- SAP or other equivalent ERP software knowledge is desirable.
- Salesforce knowledge would be beneficial.
Tipo de puesto: Jornada completa
Sueldo: $40,****** - $50,****** al mes
Beneficios:
- Caja de ahorro
- Seguro de gastos médicos mayores
- Servicio de comedor
- Vales de despensa
Tipo de jornada:
- Lunes a viernes
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Customer Service Supervisor Pesquería Nl
🏢 Cahemsi Consultoria
📍 Pesquería