About the company
We are a home services company serving customers across the United States. Our team handles scheduling, dispatching, and customer communication for technicians in the field, including HVAC, plumbing, electrical, roofing, and landscaping services.
Our customers call us when something in their home is broken or urgent. The person who answers that call sets the tone for the entire experience.
About the role
We are looking for a Bilingual Dispatcher and Customer Service Representative who can manage incoming calls, schedule and coordinate technician appointments, and keep customers informed and calm even when things do not go as planned.
You will be the voice of our company for many of our customers. Clear communication, a calm and professional tone, and the ability to juggle multiple moving pieces at once are essential.
What you will do
Answer inbound calls and respond to customer inquiries professionally in English and Spanish
Schedule, confirm, and adjust technician appointments based on availability and urgency
Communicate proactively with customers when schedules change, technicians are delayed, or followup is needed
Maintain accurate records of customer information, appointments, and service notes
Handle frustrated or urgent customer situations calmly and find solutions quickly
Coordinate with technicians in the field to confirm job details and timing
What we are looking for
One hard requirement. Everything else we treat as a strong plus.

The one nonnegotiable Strong English fluency, spoken and written.



You will be speaking directly with USbased customers daily and must be clearly understood without difficulty.

Strong candidates will have most of these
3 or more years of experience in dispatch, scheduling, customer service, or call center work
Bilingual fluency in English and Spanish, written and spoken
Comfortable handling a high volume of calls and messages while staying organized
Calm, professional phone presence, especially when customers are frustrated or anxious
Strong attention to detail when entering and managing scheduling information
Proactive communicator who follows up without being asked

These will make you stand out
Experience with ServiceTitan, Housecall Pro, Jobber, or similar field service management software
Background working with home services, trades, or field service businesses
Experience managing sameday schedule changes or emergency dispatch situations
What we care about beyond the resume
Calm under pressure. Customers calling about a broken air conditioner in the summer are not always patient. You stay steady.
Ownership. If something falls through the cracks, you catch it and fix it, not wait for someone else to notice.
Clear communication. Customers and technicians both need to understand exactly what is happening and when.
Reliability. This role depends on consistent availability during scheduled hours.

Bolsa de trabajo Estados Unidos ofrecemos puesto de Bilingual Dispatcher Customer Service Representative para el sector de Atencion a clientes en la empresa True Oak Talent de . Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Bilingual Dispatcher Customer Service Representative (México)
🏢 True Oak Talent
📍 México